Purchases and problems
Refund Policy
Charles.doc sells one-time personal readings. This policy is meant to be straightforward when a purchase is duplicated, a reading cannot be delivered, or you change your mind before Charles begins the work.
Effective September 13, 2026
Before a reading begins
If you purchased a reading but Charles has not begun the work, contact him promptly. The payment may be canceled or refunded when practicable.
Completed readings
Because a personal reading requires time reserved for and devoted to your particular manuscript, completed readings are generally final. Disagreement with an editorial response, or the absence of a desired publishing outcome, is not by itself grounds for a refund.
Technical failures and duplicate charges
If Charles.doc charges you more than once for the same intended order, charges the wrong amount, or cannot deliver the purchased reading, contact Charles within seven days. Charles.doc will investigate and, as appropriate, correct the charge or issue a full or partial refund. Your statutory rights remain unaffected.
How to request help or a refund
Email charlesblackstone@gmail.com with the email address used for the purchase, the manuscript title, the approximate purchase date, and a brief description of the problem. Refunds are returned to the original payment method and may take several business days to appear, depending on the bank or card issuer.
Human services and test payments
Human editorial services follow the cancellation and payment terms in their separate written agreement. Stripe sandbox transactions are tests: no real charge occurs and no refund is necessary.